Frequently Asked Questions

​Can I come and see you?

Yes of course! We are available between 10am and 6pm 7 days a week, for consultations.  

Just give us a ring or an email and we can arrange a time which best suits you!

How do I place an order?​

Most of our listings have various options available. Please use the drop down menus to make your

selections. If we don't have exactly what you are looking for, please email us with your requirement and

we will create a bespoke quote.

The next step is for you to email your required information to us. sophie@occasional-heaven.co.uk

We will then create and email you electronic proof copies for you to view.



Do you have a minimum quantity?

Not at all. We can create designs from 1 - 1000! We provide exactly what you need!!

If you require a bespoke package with various quantities and items please email us!



Payment and Shipping

We currently accept  Paypal, Cash, Cheque and Direct Bank Transfer. If you would like to pay via bank transfer please email us

for the necessary details. Once payment has been received we will start work on creating your electronic proofs for you to view. It is at this point you need to ask for any amendments to be made, these are unlimited and nothing would ever be printed without you being 100% happy. The prices shown in the listings also include standard

UK delivery, 3-5 day courier service. If you would like to upgrade your postage to next day delivery, please email us for a quote. All packages will require a signature on delivery. We do offer postage outside the Uk, please email us for a quote.



Returns & Refunds

Returns & refunds are available on all non personalised items. All of our personalised items include electronic proof copies for you to check and double check. If the mistake is made by us and has not been approved by you on your proof copy then a full refund will be given.


 

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ADDRESS

77 Victoria Street

Billinghay

Lincoln

LN4 4HQ

 

EMAIL

sophie@occasional-heaven.co.uk



TEL

07984 110667

 

 

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77 Victoria Street Billinghay Lincolnshire

07508 376243

© 2019 by Occasional Heaven.